Last Updated: November 19, 2025

This Privacy Policy explains how we collect, use, and protect personal information—specifically phone numbers and SMS consent—when you interact with our website, services, and SMS messaging program. This policy is designed to comply with A2P 10DLC / The Campaign Registry (TCR) requirements and the Telephone Consumer Protection Act (TCPA).

We may collect the following information when you interact with our website or opt in to receive text messages:

• Phone number
   
• Name (if voluntarily provided)
   
• Email address (if voluntarily provided)
   
• Message content and communication history
   
• Other information you provide through forms or interactions with our business
   

We do not collect sensitive personal information through SMS.

We use the collected information to:

• Send transactional messages, reminders, alerts, or updates related to our services
   
• Send promotional SMS messages (only with explicit opt-in consent)
   
• Provide customer support
   
• Improve our products, services, and user experience
   
• Maintain compliance with TCR, TCPA, and carrier requirements
   

Your phone number will never be sold or shared with third parties for their own marketing.

By providing your phone number and opting in, you agree to receive SMS messages from us.
Consent is not a condition of purchase.

You may opt out at any time by replying:

• “STOP” to cancel SMS messages
   
• “HELP” for assistance
   

After opting out, you will no longer receive messages unless you opt in again.

Message frequency varies based on your interactions and service preferences.
Message and data rates may apply depending on your mobile carrier.

We may share your information only with the following:

• SMS delivery partners (e.g., RingCentral, gateway providers)
   
• Service providers assisting in business operations (e.g., CRM platforms)
   
• Legal authorities, if required by law or to protect our rights
   

We do not share your number with third parties for independent advertising or marketing.

We take commercially reasonable steps to protect your personal information, including:

• Encryption where applicable
   
• Access controls
   
• Limited data retention
   
• Secure data storage with reputable service providers
   

While we maintain strong safeguards, no system is 100% secure.

We retain SMS-related data only as long as necessary to:

• Provide services
   
• Maintain business records
   
• Meet legal or regulatory requirements
   

When no longer needed, data is securely deleted.

Our website and SMS services are not intended for individuals under the age of 13.
We do not knowingly collect information from children.

Depending on your jurisdiction, you may have the right to:

• Access your personal information
   
• Request corrections or deletion
   
• Withdraw consent
   
• Request how your information is used
   

To exercise your rights, contact us using the information below.

We may update this Privacy Policy at any time. Changes will be posted on this page with a revised “Last Updated” date. 

Last Updated: November 19, 2025

These Terms of Service (“Terms”) govern your access to and use of our website, products, services, and SMS messaging program. By using our services or providing your phone number, you agree to these Terms.

By accessing or using our website, purchasing our products/services, or subscribing to our SMS messaging program, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

If you do not agree with these Terms, do not use our services.

You must be at least 18 years old to use our services or opt in to receive SMS messages.

By providing your mobile number and opting in (via website form, keyword, checkbox, or verbal/written consent), you agree to receive text messages from us, including:

• Account notifications
   
• Appointment reminders
   
• Service alerts
   
• Customer support messages
   
• Transactional updates
   
• Marketing or promotional messages (only with explicit consent)
   

Message frequency varies based on interactions with our services.

Message and data rates may apply according to your mobile carrier.

You may opt out at any time by replying:

• “STOP” to cancel messages
   
• “HELP” for assistance
   

After opting out, you will receive no additional SMS messages unless you opt in again.

Delivery of messages may not be available through all carriers.
Carriers are not liable for delayed or undelivered messages.

You agree not to:

• Use our services for unlawful, harmful, or fraudulent purposes
   
• Attempt to disrupt or interfere with our systems
   
• Use automated scripts to collect data or interact with our services
   
• Provide a phone number you do not own or have authority to use
   

You are responsible for maintaining accurate contact information.

To access certain features, you may need to create an account. You agree to:

• Provide accurate and complete information
   
• Maintain the confidentiality of your login credentials
   
• Notify us of any unauthorized access immediately
   

If you purchase products or services from us:

• You agree to pay all charges at the stated prices
   
• Taxes may apply
   
• Refunds (if any) are handled according to our posted refund or cancellation policy
   

All content, trademarks, logos, text, graphics, and materials on our website are the property of Level Up Strategies or licensed to us.
You may not:

• Copy
   
• Reproduce
   
• Distribute
   
• Modify
   
• Create derivative works
  

…without our prior written permission.

We may use third-party service providers (e.g., RingCentral for SMS delivery).
We are not responsible for:

• The practices of third-party platforms
   
• Delays or failed message delivery
   
• Third-party websites linked from our site
   

Your use of third-party services is governed by their terms and policies.

Your use of our services is also governed by our Privacy Policy, which explains:

• What information we collect
   
• How we use it
   
• How we protect it
   
• How SMS-related data is handled (TCR required)
   

By using our services, you consent to the collection and use of your data as described in the Privacy Policy.

Our services and SMS program are provided “as is” and “as available” without warranties of any kind, including:

• Fitness for a particular purpose
   
• Non-infringement
   
• Availability or accuracy
   
• Error-free or uninterrupted service
   

We do not guarantee delivery, timeliness, or accuracy of SMS messages.

To the fullest extent permitted by law, we are not liable for any:

• Indirect, incidental, punitive, or consequential damages
   
• Loss of data, revenue, or profits
   
• Delays, failures, or interruptions in SMS delivery
   
• Unauthorized access to your information

Your sole remedy for dissatisfaction is to stop using our services.

You agree to indemnify and hold harmless Level Up Strategies, our employees, partners, and affiliates from any claims arising from:

• Your use of our services
   
• Your violation of these Terms
   
• Your infringement of third-party rights
   

We may update these Terms at any time.
When updated, we will revise the “Last Updated” date at the top of this page.

Continued use of our services after changes constitutes acceptance of the updated Terms.

These Terms are governed by the laws of North Carolina, without regard to conflict-of-law principles.